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Transitions of Care Model Inclusive of Unplanned Care Improves the Patient Experience

Written By: J Brent Myers, MD, MPH, Jon Cox, MHS, PA-C, Stephanie Teague, EMT-P, and Eric Beck, DO, MPH

Published: Journal of Patient Experience 2016, Vol. 3(1) 20-23


A major emphasis in health care is creating an experience whereby patients receive the right care at the right time from the right provider in the right setting at the right cost. Over the past several decades, there has been considerable effort in the area of medical management, with prior authorization, gatekeeper utilization management regimens, and other techniques designed to guide patients and caregivers into desired treatment pathways. Alternatively, the concept of demand management may be employed to achieve these desired outcomes by giving patients meaningful, expanded choices beyond traditional acute-care settings. The implementation of a novel, patient-centered, unplanned care delivery model is described along with illustrative case studies.

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