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MidMichigan Medical Center-Gratiot - Clinical Innovation

Patient satisfaction scores are a key metric for this hospital system. In spite of a desire to do better and knowing they had an engaged team, Gratiot ED was consistently landing in at 3rd or 4th position out of 4. The success from implementing the suggestions from the PSAT consultative visit helped this hospital move from 4th place to 1st place in their hospital system.

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